We understand that sometimes issues can arise when placing an order or receiving your order, and we’re here to help you every step of the way. Here are some common questions and answers that can help you resolve any issues you may be experiencing:
Q: How do I place an order on Robert St. John’s website?
A: To place an order on Robert St. John’s website, simply navigate to the “Shop” tab and select the item you wish to order. Add it to your cart, and proceed to checkout. You’ll be asked to provide your contact information, delivery address, and payment information. Once your order is placed, you’ll receive an email confirmation with your order details.
Q: What if I need to modify or cancel my order?
A: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been prepared for delivery, we may not be able to make changes or cancel the order.
Q: How do I track my order?
A: Once your order has been processed and is out for delivery, you’ll receive an email notification with a tracking number. You can use this tracking number to track your order’s delivery status on the courier’s website.
Q: What if there’s an issue with my order?
A: If there’s an issue with your order, such as missing items or damaged items, please contact our customer support team within 24 hours of receiving your order. We’ll do our best to resolve the issue as quickly as possible.
Q: What if I have a question that’s not answered here?
A: If you have a question that’s not answered here, please don’t hesitate to contact our customer support team. We’re available via phone or email, and we’ll do our best to assist you with any questions or concerns you may have.
Thank you for supporting Robert St. John! We appreciate your business and are committed to providing you with the best possible service.